When was the last time you experienced sensational customer service?
You know, the sort of service that makes you want to tell all your family and friends about it, so they too can experience the buzz of receiving truly professional, personal service?
Never? Hardly ever? Sadly, you’re not alone – particularly in Australia.
In 2013 American Express conducted a study across many countries, including Australia, known as the Global Customer Service Barometer, which examined public attitudes and opinions toward customer service.
At the conclusion of the study all countries were ranked based on their excellent customer service.
Guess where Australia ranked?
We know how dull and boring most customer service training is, so that’s why we like to deliver our secrets to service success a little differently. Of course, our programs are jam-packed with essential skills and information to help you excel with customers but our fresh, fun and entertaining delivery style makes learning enjoyable – and a breeze!
Essential Service Skills is a fun, easy-to-understand and practical program that can take your customer service to the next level. Unlike other programs available, you can start seeing results from these strategies in as little as 24 hours.
Follow this complete blueprint to engage and communicate with customers in a way that makes them want to buy from you again and again.
Discover how to potentially double your business growth - without spending a cent more on marketing.
Find out the scientifically-proven speech and body language techniques that engage, connect and build trust with customers, so they stay loyal to your business.
Learn how to make customer service a competitive advantage that can help you to stand out against everyone else in your market.
How to start thinking of service instead of sales, so you can encourage people to buy from you without ‘selling’.
Why you should encourage complaints and how to use them to build a great reputation for outstanding customer service.
Most companies don’t even have a customer service strategy in place, so just by purchasing the Customer Service Secrets program and making customer service a priority, you’ve already positioned yourself ahead of your competition! Our program is suitable for everyone – from beginners to business owners – and is designed to quickly and effectively springboard staff service skills so you can start seeing real results today!
Purchase The Program
Click on the ‘Get Started Now’ button to purchase Customer Service Secrets. To adopt the program as your new in-house training program, select the option for multiple logins.
Complete The Program
Access the full program using your personalised login details. Work your way through the modules at your own pace, utilising additional support material designed to help you easily integrate your new skills into your own workplace.
Start Using Your New Skills
Impress customers and colleagues with your ability to create powerful customer connections that will have customers wanting to purchase from you again and again.
Experience The Rewards
Watch and smile as your sensational customer service propels your business ahead of competitors, increases overall sales and transforms one-time customer into loyal fans for life.
Shelley and Kate Thomson are the Customer Service Sisters.
Shelley is a respected customer service consultant with more than 25 years’ experience. She has helped countless businesses to improve customer satisfaction, increase sales and grow faster. She has also spoken on stage numerous times about practical customer service strategies.
Kate is an experienced writer and film producer. Her skills and expertise were the key to transforming Shelley’s knowledge into the informative, entertaining and easy-to-use program we called Essential Service Skills.